Contact Sketch To
How to reach the Sketch To team with questions, feedback, or bug reports.
Last updated: 2026-08-23
Contact Us
Have a question about a tool, a credit pack, your account, or a generation you ran? Want to report a bug or suggest a feature? We read every message.
The fastest way to reach the team is email:
- Support: support@sketchto.com
- Business / partnerships: use the same address and mark the subject accordingly.
We reply in English or Chinese, whichever you prefer. Include the tool page URL or your account email when writing about a specific generation so we can look it up quickly.
What to Include
To help us resolve your request faster, please include:
- The tool or model page you were using (its URL or name).
- What you expected to happen and what actually happened.
- Your account email address, when the issue involves orders, credits, or history.
Response Times
We aim to reply to all support emails within one business day. On weekends and holidays, replies may take a little longer. For urgent payment or account issues, mention "urgent" in the subject line.
Other Resources
- All tools — browse the full catalog before writing in.
- Pricing — credit pack costs and what each tier includes.
- Privacy Policy — how we handle your data.
- Terms of Service — the legal terms of using the service.